Return Policy
Clear return guidance for considered textile pieces.
Drapora reviews returns with care for curtains, window treatments, upholstery fabrics, and soft furnishings. Please contact our studio before sending any item back so we can guide the correct next step.
Contact SupportPolicy Summary
Returns begin with a careful review.
Because textile pieces can be affected by handling, installation, measuring, and room use, we ask customers to contact Drapora before returning any product.
Contact first
Please reach out with your order details before sending back curtains, fabrics, or soft furnishings.
Condition matters
Returned items should be unused, clean, and kept in their original protective condition where possible.
Textile handling
Fabric pieces should not be installed, altered, washed, cut, or exposed to damage before return review.
Studio support
Our team can help determine whether a return, exchange, or product guidance is the right next step.
A calm process for return requests.
Returns are handled step by step to protect your order details, the textile condition, and the correct support outcome.
Contact us
Email or call Drapora with your order information and the reason for your request.
Review item
We may ask for details or photos to understand the product condition and concern.
Confirm next step
If a return is approved, we will share instructions before the item is sent back.
Resolution
Once received and reviewed, the request is completed according to the approved outcome.
Condition Guide
Soft materials need gentle return handling.
Textiles are sensitive to installation marks, scents, stains, laundering, cutting, and surface wear. Please keep items protected and avoid using, altering, or washing them while your return request is under review.
Important details before requesting a return.
Order information
Include your order number, contact details, and the product name when reaching out.
Original packaging
Keep protective packaging when possible so fabrics can be returned safely if approved.
Measured items
Please check measurements carefully before ordering curtains, shades, and fitted textile pieces.
Return shipping
Return shipping instructions will be provided after the request has been reviewed and approved.
Return questions, answered clearly.
Can I send an item back without contacting Drapora?
Please contact us before sending any item back. Returns sent without review may not be accepted or may experience delays.
What condition should the item be in?
Items should be unused, clean, unwashed, unaltered, and protected from marks, scents, stains, or installation damage.
What if I ordered the wrong size?
Contact our studio with your order details. We can review the situation and help determine the best available support path.
How do I start a return request?
Email info@drapora.xyz or call 502-456-9229 with your order information and a short description of the issue.
Return Support
Need help with a return or exchange request?
Our studio can help review your order details and guide the correct next step for curtains, window treatments, upholstery fabrics, and soft furnishings.
1339 Amanda Jo Dr
Elizabethtown KY 42701
Orders are prepared with care and ship in 3–5 business days.